The purpose of these general sales conditions is to lay down the contractual relations between SAS Magicaplanet with capital of 425400 € (us) and the Customer (you) who accepts the following general selling conditions.
Any other condition will not be binding on Magicaplanet unless written confirmation is given by Magicaplanet. The information contained in the site may be changed by Magicaplanet without prior notice.
Placing an order on www.Magicaplanet.com involves unconditional acceptance of these general sales conditions.
The Customer is required to provide personal identification details whenever he wishes to place an order.
With the SSL (Secure Socket Layer) protocol, the Customer may safely communicate the type of card (Visa, Eurocard, Mastercard), bank card number, date of validity and name of card holder on the web.
In case of remittance by cheque or postal order, send the order to this address:
10 Chemin de la Lotge
Once the Customer has selected the products offered, he validates his order by clicking the "Validate Order" button to indicate his commitment and acceptance of the General Sales Conditions. From that moment on, the order is entered and the Customer is given an order confirmation by electronic mail.
The products ordered are delivered at the address specified by the Customer at the time his order is placed . In case of a mistake in the customer's address or any other coordinate of the buyer, the seller cannot be said to be responsible in case of an impossibility of delivering the order. The orders are considered as definitive only when the payment has been made by the buyer.
If we suppose that the products you received has a latent defect, we can either eliminate the defect or switch the defective product by an other. If we don't want to eliminate the defect, nor switch the product, or if we are not able to do it, or if we can't do it in time because of events independent of our wish, then you can either ask us a reduction of the cost, or send it back and we will refund the cost of the product and the cost of the return.
Magicaplanet inform the costumer about the essential characteristic of the goods. This characteristic are illustrated by the picture. You can ask a supplement of informations at firstname.lastname@example.org , or writing to the address mentioned in the first article, detailing the name and the reference of the product.
The offer is not restricted geographically. The offer is made for a determined period, so you have to be careful about the duration of the offer. The costumer admit that the picture or the drawing appearing on the web site is just informative.
Magicaplanet make a commitment to deliver the necessary documents to correctly use the magical product at the delivery. Especially the user's manual and data for the magic tricks.
You can buy pyrotechnic effect products. They are catalogued in the category “Fire magic”. The sale of these products is prohibited to minors. Except with an autorisation signed by the legal tutor of the minor. An ID paper photocopy of the responsible person is necessary too.
Buying that kind of products implicate that you certify to know their effect and safety rules for their utilisation (Keep the objects away from flammable objects, as well as eyes, hair, the face and other parts of the body).
4.1 - Prices shown on www.Magicaplanet.com are expressed in Euro and inclusive of tax but do not include postage. Prices are avalaible until the next update of the website. 4.2 - Prices may be changed at any time without prior notice. Prices for goods will be reflected on all invoices as those indicated on the day of order, and it will be this cost that will be payable by the consumer. 4.3 - Magicaplanet retains ownership of the merchandise until the Customer has paid for it in full.
When you click on the box "To record my order", you certify to fully accept this one as well as the entirety of these General terms of Sale and without reserve. We keep ourselves the right to refuse all orders whose payment was not received in the fifteen days.
The data recorded by Magicaplanet constitute the proof of the whole of the transactions passed through Magicaplanet and its customers. The data recorded by the system of payment (of the savings bank) constitute the proof of the financial affairs. Magicaplanet does not have any access to coordinated banking of the customer and are thus not filed. When approving the order form the Customer warrants Magicaplanet by that he has all authorisations needed to use one of the following method of payment:
- By bank card,directly online. The amount is debited when the order is sent. The payment is directly made on a payment server and your number never pass by Magicaplanet.com. It is directly transmit, encrypt, to our banking organism, “el Crédit agricole.
For a payment by bank card, the payment arrangement can be revoked in case of deceitful using of the card, according to the convention concluded between the consumer and his banking organism. - By cheque or postal order. The payment by cheque is possible only for the cheques in Euro emitted by a bank which is settled in France or in Monaco. The user's account will be cut up when the available products will be sent.
The cheque must be filled. The payee is Magicaplanet . And send it to the following address: Magicaplanet
Lieu dit Garabet
France - By payment deferred to the delivery. In this case, the costumer must pay the charges of counter-refund in addition : 8 Euros in metropolitan France, 12 Euros in Europe and Dom/Tom out of metropolitan France, and 15 euros for other countries in the world out of europe.
We commit ourselves in carrying out the parcel in the 2 days following the reception of the purchase order.
The goods travel to the risks and dangers of the customer who has to check the good state of the items at the delivery. This control must concern the references, the quantities, the quality of the goods as well as conformity with the order. No complain will be taken into account after a deadline of 8 working days from the delivery date.
If you choose to pay by check, the order will be treated only at its reception and consequently the deadlines will be longer
Deliveries : Deliveries "Colissimo Suivi" or "lettre max suivie" depending on the weight and the size of the parcel for all countries.
You can see the Tariff scheme for shipping costs here.
At Magicaplanet, we want you to be satisfied every time you buy from us. We will always listen to you whatever your problem. Do not hesitate to contact us. In any case, we can go beyond legal deadlines. But in all cases, you have the right of withdrawal provided by law. The law allows you to exercise a right of withdrawal within 14 days following the purchase of most of our items.
In accordance with the law, consumers in the European Union have a period of 14 days from the date of receipt of the article to exercise their right of withdrawal. This right applies to all products we sell, except for digital content. Unfortunately, we cannot accept retractions for products such as CDs, DVDs, audiovisual items, when items have been unsealed.
In order to exercise your right of withdrawal within 14 days, go here (https://www.magicaplanet.com/ang/contact-magicaplanet.html) to contact the appropriate service by email or contact us by phone (https://www.magicaplanet.com/ang/infos-magicaplanet.html)
Please carefully pack the item and send it to us using the personalized return label that will be provided, within 30 days from the date of receipt.
Upon receipt, we will refund the part of the price of the order corresponding to the article concerned as well as the delivery costs actually paid.
The cost of returning the item will be your responsibility, unless we have delivered the item in error, or if the item is damaged or defective.
You also benefit from legal guarantees of conformity and hidden defects.
Pour le bon déroulement de la commande, les données nominatives collectées font l’objet d’un traitement informatique, l'internaute reconnaît en avoir connaissance.
A ce titre, les informations le concernant ne sont pas communiquées aux partenaires commerciaux de la société.Le consommateur dispose d’un droit d’accès et de rectification à l’égard de toute information le concernant figurant dans les fichiers de la société.
La présence de ces informations ainsi que leur traitement a été déclarée à la C.N.I.L..
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